Our Terms and Conditions

Please note that:

• We are a Member of ABTA with member number Y6134.
• If for any reason you cancel your booking, cancellation charges will apply and may be up to 100% of the booking cost details of which are set out below.
• You may make amendments to your booking but there will be a charge for this as set out below.
• You should take out travel insurance that is appropriate to your needs at the time of booking or before.

1. Tour reservation and booking

• To make a booking we must receive a completed booking form via our website. On receipt of the necessary booking form and any documentation we will confirm whether your requested booking is available (usually within 2 days) and ask you to pay the relevant deposit (usually 20% of the total tour price) within 7 days using the method you indicated on your booking form. On receipt of cleared funds, and subject to the availability of your chosen booking, we will issue our confirmation invoice at which point a contract will exist between us.
• The final balance of your tour must be paid at least 75 days before departure date. If the balance is not paid in time we reserve the right to cancel your tour and apply cancellation charges as set out below.
  When a booking is made within 75 days of departure the full amount of the tour must be paid at the time of booking.

2. Your holiday contract:

• When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.

3. ABTA

• We are a Member of ABTA, membership number Y6134. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

4. Your holiday price

• We reserve the right to alter or correct errors of the prices of any of the holidays shown on our website at any time prior to booking. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
• We can change your holiday price after you’ve booked, only in the following circumstances: i) Changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources; ii) the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports; or iii) exchange rates. However there will be no change within 20 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. If this means that you have to pay an increase of more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges
• Should you decide to cancel for this reason, you must exercise your right to do so within the time specified on the surcharge invoice.
• Should the price of your holiday go down due to the changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

5. If you change your booking

• If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date, we will try hard to accommodate these changes. However, it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of £100 and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements as well as the cost of rebooking that element.
• Any requests for a change in departure date must be made at least 75 days prior to the scheduled departure.
• You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing as soon as possible and no later than 7 days before departure. Both you and the new traveller are responsible for paying all costs we incur in making the transfer.

6. If you cancel your holiday

• You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows:

• Note: If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges.
• You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund.

7. If We Change or Cancel Your Holiday

• As we plan our tour arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.
• Changes
  If we make a significant change to your tour, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid. We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled. These options don’t apply for insignificant changes. Examples of insignificant changes include change of accommodation to another of the same or higher standard, small changes of itinerary (for example, of timings or durations of visits, or the substitution of one place of interest for another).
• Cancellation
  Whilst we will endeavour not to do so we must reserve the right to cancel your booking where we deem it necessary. We will not cancel your travel arrangements less than 8 weeks before your departure date, except for except for unavoidable and extraordinary circumstances or failure by you to pay the final balance, or if a minimum of 6 clients is not reached by 8 weeks before date of commencement of trip. If we cancel a tour you will receive prompt and full refund of all money paid to Esplora Ltd for the tour.